Community Association Manager, HOA

associacareers; Fuquay-Varina (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Associa Carolinas is seeking an onsite Community Association Manager to oversee its 55+ active adult community in Fuquay-Varina, NC. You will manage office, administrative tasks, maintenance projects including capital improvements, and serve as a liaison among homeowners, board, staff, and vendors.

Daily duties include enforcing policy, budgeting, coordinating RFPs, handling inquiries, preparing board materials, and communicating with residents to ensure compliance and community standards.

Qualifications

• 5+ years of community association experience is required.
• Experience interfacing with boards, directors, committees, and homeowners.
• Strong customer service mindset and team orientation.
• Proactive communication and initiative to improve processes and reduce expenses.
• Ability to interpret financials and assist with budgets and reserves.

Responsibilities

• Oversee office, administrative, and maintenance projects including capital improvements.
• Act as liaison among homeowners, board, staff, vendors and contractors.
• Implement Board policy and strategic initiatives within management agreement.
• Walk and inspect community to ensure Code, Compliance, Rules & Regulations adherence.
• Prepare board packages and coordinate monthly, quarterly, and annual meetings.
• Create and send weekly communications to homeowners via mail and email.
• Assist homeowners with architectural review forms and follow-up with Board decisions.
• Issue violation notices and track corrections.
• Develop vendor relationships, manage RFPs, and oversee capital projects.

Skills

Customer service

Team oriented

Proactive communication

Process improvements

Education

CMCA

ACAM

PCAM (plus)

Job description

Associa Carolinas is hiring an onsite Community Association Manager to over its 55+ active adult community in Fuquay-Varina, NC.

The Community Association Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The On-Site Community Association Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate, schedule, and facilitate monthly, quarterly, and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Other projects as assigned.

• 5+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.
• PCAM a plus. CMCA, ACAM required.

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