Community Association Manager, HOA

Associa; Fuquay-Varina (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Associa Carolinas in Fuquay-Varina, NC, is seeking an onsite Community Association Manager to oversee a 55+ active adult community. You will manage office, administrative and capital projects and serve as the liaison among homeowners, the Board, committees, management staff and vendors.

The role emphasizes budgeting, reporting, contract oversight, and ensuring compliance with rules and regulations while delivering proactive service and communication to residents.

Qualifications

• CMCA/AMS/PCAM certifications indicate professional HOA management standards.
• Experience handling budgets, financial reports, and reserve studies.
• Strong communication and customer-service orientation.

Responsibilities

• Implement Board policy within the management agreement.
• Walk and inspect the community and ensure compliance.
• Meet homeowners, Board members, and vendors.
• Respond to inquiries in person, by phone, and email.
• Enter data and maintain records in the database.
• Create and manage budgets and review financials.
• Submit RFPs and manage vendor selection and capital projects.
• Coordinate maintenance work onsite and schedule vendors.
• Prepare board packages and coordinate meetings.
• Distribute weekly communications to homeowners.
• Assist with architectural review forms and Board decisions.
• Issue violation notices and verify corrections.
• Handle additional projects as assigned.

Skills

CMCA certification

AMS certification

PCAM certification

Budgeting

Financial analysis

Project management

Communication skills

Customer service

Teamwork

Facilities management

Job description

Associa Carolinas is hiring an onsite Community Association Manager to oversee its 55+ active adult community in Fuquay-Varina, NC.

Job Description

The Community Association Manager is an onsite role overseeing all office, administrative, and maintenance projects including capital improvements. The General Manager is the liaison among homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate, schedule, and facilitate monthly, quarterly, and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow up with homeowners on the Board’s decision.
• Issue violation notices to homeowners and follow up to ensure the correction was made.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.