Community Association GM: Lead Ops & Finance

FirstService Residential; Washington (District of Columbia); Sur place; USD 90 000 - 100 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

401k with company match

Paid holidays

Résumé du poste

FirstService Residential is seeking a General Manager to oversee the day-to-day operations of a Community Association, including financial management, property management, governance, and staff leadership. The role drives budgets, contracts, and performance across a multidisciplinary team.

You'll work closely with the Board, manage stakeholder communications, ensure compliance, and implement company initiatives while building a cohesive, high-performing team.

Qualifications

• Bachelor’s Degree or equivalent relevant work experience.
• Minimum 7 years relevant work experience required, preferably in hospitality, property or facilities management.
• Minimum 2 years project management experience.
• Experience managing large direct or indirect staff
• Possess working knowledge of budgets and fiduciary responsibility
• Demonstrated decision making ability
• Demonstrated written and verbal communication skills
• Working knowledge of legislation impacting property management, preferred
• Strong understanding of proposal/bid process
• Possession of or willingness to obtain CMCA/AMS certification required
• Critical thinking, problem solving, judgement and decision-making abilities
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required
• Ability to work with sensitive and/or confidential information.

Responsabilités

• Provide input and assist the Board with the preparation of the Association’s annual budget
• Be responsible for the daily implementation of the annual budget, perform general financial management and recordkeeping
• Assist Association and In House counsel on collection matters and monitor maintenance fee accounts
• Monitor and report monthly financials
• Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
• Manage bid process, review bid spec proposals and comparison spreadsheets and makeboard recommendations as appropriate
• Negotiate Association contracts for routine services, subject to the Board’s approval, and Association counsel as needed
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
• Coordinate activities of association professionals including attorneys, auditing firms and engineering firms
• Establish and maintain annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Team building to unite staff and create a cohesive working environment.
• Manage performance and discuss concerns regularly of all direct reports and team members.
• Enforce the use of policies, tools and programs by staff in the day-to-day management and operations and ensure proper adherence throughout business unit.
• Support the roll out and implementation of company & business unit initiatives and strategies.

Connaissances

Decision making

Written and verbal communication

Team leadership

Budget management

Staff management

Proposal/bid process

Problem solving

Formation

Bachelor’s Degree or equivalent relevant work experience

CMCA/AMS certification

Outils

Microsoft Office

Outlook

Windows

Description du poste

FirstService Residential is seeking a General Manager to oversee the day-to-day operations of a Community Association, including financial management, property management, governance, and staff leadership. The role drives budgets, contracts, and performance across a multidisciplinary team.

You'll work closely with the Board, manage stakeholder communications, ensure compliance, and implement company initiatives while building a cohesive, high-performing team.