Community Associate - Flexible Workspace Concierge

IWG plc; Aiken (SC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health benefits for full-time staff

Paid time off

Company Holidays

401K matching

Health care options

Bonus plan

Professional development

Job summary

IWG plc is seeking a Community Associate to support customers at the Aiken center. You will handle daily tasks such as assisting customers, processing requests, and helping with events and center operations.

The role involves coordinating with the Community Manager and ensuring a welcoming, well-run space for clients and members. The ideal candidate has 1+ years in customer service, is comfortable using MS Office, and can adapt to fast-changing situations.

Qualifications

• 1+ years of customer service experience.
• Ability to manage multiple tasks while keeping customers satisfied.
• Proficiency with MS Office and basic IT equipment.

Responsibilities

• Assist customers with inquiries, directions, and setup in the center.
• Process requests, print documents, and manage invoices as needed.
• Open tickets in the service portal for issues like room temperature or equipment setup.
• Coordinate events and communicate with customers to ensure a smooth experience.

Skills

Customer service

MS Office

Tools

MS Office

Job description

IWG plc is seeking a Community Associate to support customers at the Aiken center. You will handle daily tasks such as assisting customers, processing requests, and helping with events and center operations.

The role involves coordinating with the Community Manager and ensuring a welcoming, well-run space for clients and members. The ideal candidate has 1+ years in customer service, is comfortable using MS Office, and can adapt to fast-changing situations.