Community Associate - Member Services & Center Support

Spaces. offices | co-working | meeting rooms.; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401k with match

Health insurance

Annual bonus

Casual dress

Job summary

IWG Birmingham is seeking a Community Associate to support customers and help manage the daily operations of our center. You will engage with clients across industries, handle inquiries, set up meetings, and ensure smooth delivery of services from reception to billing.

This role emphasizes customer service, organization, and problem solving in a fast-paced coworking environment. You will work closely with the Community Manager to plan events and maintain the center’s community network, while

Qualifications

• 1+ years of customer service experience
• Strong communication skills and empathy
• Proficient with MS Office and basic IT equipment

Responsibilities

• Assist customers with inquiries and service needs within the center
• Maintain a welcoming community environment and support events
• Handle routine service requests and coordinate with the service portal

Job description

IWG Birmingham is seeking a Community Associate to support customers and help manage the daily operations of our center. You will engage with clients across industries, handle inquiries, set up meetings, and ensure smooth delivery of services from reception to billing.

This role emphasizes customer service, organization, and problem solving in a fast-paced coworking environment. You will work closely with the Community Manager to plan events and maintain the center’s community network, while