Commission-Driven Client Retention Specialist

National Debt Relief, LLC.; Tennessee; On-site; USD 50,971,200 - 99,187,200; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid holidays

Parental leave

Transit benefits

Life insurance

Voluntary benefits

Pet insurance discount

Wellness program

Job summary

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to retain clients at risk of canceling their service through inbound and outbound communication and digital channels. You will build quick rapport, apply persuasive strategies, and provide solutions to keep clients in the program.

This full-time role offers a base rate of $18/hr with performance bonuses and commissions.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a focus on persuasion and account management
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply persuasive rebuttal skills and problem-solving strategies while providing solutions to stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly using Salesforce
• Meet performance criteria set forth by management
• Adhere to National Debt Relief and Retention department policies and procedures

Skills

Phone-based sales

Customer retention

Active listening

De-escalation

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to retain clients at risk of canceling their service through inbound and outbound communication and digital channels. You will build quick rapport, apply persuasive strategies, and provide solutions to keep clients in the program.

This full-time role offers a base rate of $18/hr with performance bonuses and commissions.