Client Success & Retention Specialist

National Debt Relief, LLC; Georgia; On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Generous Medical, Dental, and Vision

401(k) with Company Match

Paid Holidays, Volunteer Time Off, S*?

Job summary

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service through inbound and outbound communication and digital channels.

This role requires professionalism, adaptability, and strong active listening skills to de-escalate challenging situations while empowering clients to regain control of their finances. Start date is 9/21/2026 with shifts across multiple states.

Qualifications

• 2+ years of phone‑based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem‑solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone-based sales

Persuasion

Verbal communication

Written communication

Interpersonal skills

Account management

Education

High school diploma

Job description

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service through inbound and outbound communication and digital channels.

This role requires professionalism, adaptability, and strong active listening skills to de-escalate challenging situations while empowering clients to regain control of their finances. Start date is 9/21/2026 with shifts across multiple states.