Commission-Driven Retention Specialist

National Debt Relief, LLC; Tennessee; On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Generous Benefits

11+ days paid time off

401(k) with company match

Job summary

National Debt Relief is seeking a Commission-driven Client Loyalty Specialist to support clients at risk of canceling their service, via inbound/outbound calls, email and digital channels. You will build rapport, apply persuasive strategies, and guide clients toward staying enrolled in the program.

The role requires strong listening, professionalism, and de-escalation skills. Candidates should have 2+ years in relevant phone-based roles and a high school diploma, with duties including

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone-based sales

Persuasion

Account management

Verbal communication

Written communication

Interpersonal skills

De-escalation

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking a Commission-driven Client Loyalty Specialist to support clients at risk of canceling their service, via inbound/outbound calls, email and digital channels. You will build rapport, apply persuasive strategies, and guide clients toward staying enrolled in the program.

The role requires strong listening, professionalism, and de-escalation skills. Candidates should have 2+ years in relevant phone-based roles and a high school diploma, with duties including