Client Loyalty & Retention Specialist — Commission Based

National Debt Relief, LLC.; Georgia; On-site; USD 37,440 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with Company Match

Paid Holidays

Sick Days

Paid Vacation

Job summary

National Debt Relief, LLC. is seeking commission-driven Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service through inbound and outbound communication and digital channels.

The role requires professionalism, active listening, and de-escalation skills to help clients stay in the program. Responsibilities include building rapport, documenting discussions in Salesforce, and meeting performance criteria.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce customer relationship management software.
• Meet performance criteria set forth by the management team (subject to change based on company baselines).
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates.

Skills

Phone-based sales

Persuasion

Active listening

Written communication

Interpersonal skills

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief, LLC. is seeking commission-driven Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service through inbound and outbound communication and digital channels.

The role requires professionalism, active listening, and de-escalation skills to help clients stay in the program. Responsibilities include building rapport, documenting discussions in Salesforce, and meeting performance criteria.