Client Retention Specialist – Commission-Based, Impactful

National Debt Relief, LLC; Columbia (SC); On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid holidays

Paid parental leave

Transit benefits

Life insurance

Job summary

National Debt Relief, LLC is seeking a Commission-driven Client Loyalty Specialist to support clients at risk of canceling their service. You will engage via inbound and outbound calls, email, and digital channels, building rapport and applying problem-solving skills to help clients stay in the program.

The role requires professionalism, outstanding communication, and de-escalation abilities. It offers full-time hours with potential bonuses and commissions, and a base rate of $18/hr with an

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply persuasive rebuttal skills and problem-solving strategies while providing solutions to stay in program.
• Document client discussions clearly and concisely using Salesforce CRM.
• Meet performance criteria set forth by the management team.

Skills

Phone-based sales

Persuasion

Active listening

De-escalation

Communication

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief, LLC is seeking a Commission-driven Client Loyalty Specialist to support clients at risk of canceling their service. You will engage via inbound and outbound calls, email, and digital channels, building rapport and applying problem-solving skills to help clients stay in the program.

The role requires professionalism, outstanding communication, and de-escalation abilities. It offers full-time hours with potential bonuses and commissions, and a base rate of $18/hr with an