Remote Client Loyalty Specialist - Retention & Debt Relief

National Debt Relief, LLC.; Utah; On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401(k) with Company Match

Paid Holidays, Vacation, Sick Days

Parental Leave (12 weeks)

Job summary

National Debt Relief is seeking a commission-driven Client Loyalty Specialist (Retention Agent) to support clients at risk of canceling their service. The role uses inbound/outbound calls, emails, and digital channels to drive retention and help clients regain control of their finances.

Responsibilities include building rapport, de-escalating situations, and documenting conversations in Salesforce while meeting performance targets set by management.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling via inbound and outbound calls, email, and digital channels.
• Build rapport and apply problem-solving strategies to keep clients in program.
• Document client discussions clearly using Salesforce CRM.
• Meet performance criteria set forth by management.

Skills

Phone sales

Persuasion

Account management

Excellent communication

Active listening

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking a commission-driven Client Loyalty Specialist (Retention Agent) to support clients at risk of canceling their service. The role uses inbound/outbound calls, emails, and digital channels to drive retention and help clients regain control of their finances.

Responsibilities include building rapport, de-escalating situations, and documenting conversations in Salesforce while meeting performance targets set by management.