Client Retention Specialist - Commission-Based

National Debt Relief, LLC.; Pennsylvania; On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) with Company Match

Paid Holidays, Vacation

Sick Days

Parental Leave

Job summary

National Debt Relief is seeking a commission-driven Client Loyalty Specialist to support at-risk clients through inbound and outbound calls, email, and digital channels. This role focuses on retention by applying persuasive skills and problem-solving to keep clients in the program.

You will document discussions in Salesforce, meet performance standards, and adhere to department policies. A strong phone-based sales background and excellent communication are essential.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone-based sales experience

Excellent verbal communication

Excellent written communication

Interpersonal skills

De-escalation skills

Education

High School Diploma

Tools

Salesforce

Job description

National Debt Relief is seeking a commission-driven Client Loyalty Specialist to support at-risk clients through inbound and outbound calls, email, and digital channels. This role focuses on retention by applying persuasive skills and problem-solving to keep clients in the program.

You will document discussions in Salesforce, meet performance standards, and adhere to department policies. A strong phone-based sales background and excellent communication are essential.