Commission-Based Service Advisor — Drive Customer Loyalty

AutoNation Ford Sanford; Torrance (CA); On-site; USD 45,000 - 156,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental & Vision

Maternity benefits

Employee discounts

Job summary

AutoNation is seeking a Service Advisor in Torrance, CA to bridge customers and our service technicians, ensuring clear communication and a smooth service experience.

You will greet customers, assess vehicle needs, prepare estimates, and identify service and up-sell opportunities. A valid CA driver's license, strong communication, and a customer-first approach are essential. This role offers competitive earnings and benefits within a busy dealership environment.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Strong communication, interpersonal and organizational skills.
• Valid in-state driver’s license with acceptable driving record.

Responsibilities

• Set, confirm and prepare for appointments for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner on arrival.
• Determine vehicle needs via walk-around, inspections and test drives.
• Produce repair orders with cost and time estimates, with transparency.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers on status and satisfaction.

Skills

Customer experience

Communication

Consultative selling

Sales skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation is seeking a Service Advisor in Torrance, CA to bridge customers and our service technicians, ensuring clear communication and a smooth service experience.

You will greet customers, assess vehicle needs, prepare estimates, and identify service and up-sell opportunities. A valid CA driver's license, strong communication, and a customer-first approach are essential. This role offers competitive earnings and benefits within a busy dealership environment.