Commercial Service Advisor

Texas Collision Centers; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Texas Collision Centers in Fort Worth, TX seeks a Service Advisor for inspecting and estimating repairs on HD commercial vehicles, delivering accurate customer-facing explanations and timelines.

You will examine damage, prepare estimates in Mitchell Estimating, communicate with customers and insurers, check-in vehicles, guide the repair process, and ensure all safety standards are followed. Strong communication and organization are essential for this on-site role at our collision center.

Qualifications

• Prior commercial collision estimating experience required.
• Experience with preparing estimates in Mitchel Estimating software.
• Proficient with a computer and software.

Responsibilities

• Examine damage to determine extent of body, structural, mechanical, or interior damage.
• Prepare estimates to repair vehicle.
• Explain repair process to customers.
• Communicate with customers insurance related to damages and obtain repair authorization.
• Complete vehicle check-in with customer.
• Explain and communicate repair process, estimated repair time and updates to customer.
• Handle total loss process.
• Perform final Quality Control inspection.
• Deliver vehicle to customer upon completion of repair.

Skills

Customer service

Multi-tasking

Problem-solving

Organizational skills

Communication

Education

Commercial collision estimating experience

Tools

Mitchel Estimating

Job description

Job Details: Job Location: TCC#9-S Fort Worth - Ft. Worth, TX 76140, Job Summary:

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting HD Commercial vehicles.

Duties/Responsibilities:

• Examine damage to determine the extent of body, structural, mechanical, or interior damage
• Prepare estimates to repair vehicle
• Explain repair process to customers
• Communicate with customers insurance related to damages and obtain repair authorization
• Complete vehicle check-in with customer
• Explain and communicate repair process, estimated repair time and any updates with the customer
• Handle total loss process
• Perform final Quality Control inspection
• Upon completion of repair work, deliver vehicle to customer
• Comply with all TCC’s safety standards, guidelines, and procedures
• Perform other related duties as assigned

Qualifications: Requirements:

• Positive, friendly, and approachable demeanor
• Exemplary customer service skills
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills
• Must be 18 years or older
• Valid Driver's License

Education and Experience:

• Prior Commercial Collision estimating experience Mandatory
• Experience with preparing estimates in Mitchel Estimating software
• Proficient with a computer and software

Physical Requirements:

• Must be able to work safely in a noisy area with many odors present.
• Must be able to lift 25 lbs. regularly.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be able to reach below and above shoulder level