Service Advisor

Texas Collision Centers, Inc.; Plano (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Paycom - ATS in Plano, TX seeks a Service Advisor to inspect vehicles, assess damage, and prepare repair estimates. You will explain repair options to customers, discuss timelines, and coordinate with insurers to obtain repair authorization.

A focus on accuracy and clear communication is essential. Responsibilities include documenting vehicle condition, guiding customers through the repair process, performing QC checks, and ensuring timely handoff of the repaired vehicle while maintaining safety

Qualifications

• Positive, friendly, and approachable demeanor.
• Exemplary customer service skills.
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills.
• Must be 18 years or older.
• Valid Driver's License.

Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage.
• Prepare estimates to repair vehicle.
• Explain repair process to customers.
• Communicate with customers insurance related to damages and obtain repair authorization.
• Complete vehicle check-in with customer.
• Explain and communicate repair process, estimated repair time and any updates with the customer.
• Handle total loss process.
• Perform final Quality Control inspection.
• Upon completion of repair work, deliver vehicle to customer.
• Comply with all TCC's safety standards, guidelines, and procedures.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Problem solving

Valid driver's license

Education

Prior automotive collision estimating experience

CCC One experience

Tools

CCC One

Computer software proficiency

Job description

Job Details

Job Location: TCC#3-Plano Pkwy - Plano, TX 75075, Job Summary: Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage


• Prepare estimates to repair vehicle


• Explain repair process to customers


• Communicate with customers insurance related to damages and obtain repair authorization


• Complete vehicle check-in with customer


• Explain and communicate repair process, estimated repair time and any updates with the customer


• Handle total loss process


• Perform final Quality Control inspection


• Upon completion of repair work, deliver vehicle to customer


• Comply with all TCC's safety standards, guidelines, and procedures


• Perform other related duties as assigned

Qualifications: Requirements:

• Positive, friendly, and approachable demeanor


• Exemplary customer service skills


• Exceptional multi-tasking and problem-solving skills.


• Excellent organizational skills.


• Exceptional verbal and written communication skills


• Must be 18 years or older


• Valid Driver's License

Education and Experience:

• Prior automotive collision estimating experience


• Experience with preparing estimates in CCC One preferred


• Proficient with a computer and software

Physical Requirements:

• Must be able to work safely in a noisy area with many odors present.


• Must be able to lift 10 lbs. regularly.


• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.


• Must be able to reach below and above shoulder level