Commercial Service Advisor

ADP, Inc.; Oakland Park (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

ADP, Inc. is seeking a Commercial Service Advisor in Oakland Park, FL. The role focuses on speaking with customers, coordinating diagnostics, and ensuring timely service delivery while maintaining a professional, “white glove” service standard.

Ideal candidates have a strong customer-service record, mechanical aptitude, and the ability to manage expectations of customers and technicians. Valid driver’s license and clean record are required; experience with CDK Global DMS is a plus.

Qualifications

• Unrestricted driver’s license with clean driving record.
• Strong mechanical aptitude and ability to understand issues quickly.
• Good telephone skills and clear communication.

Responsibilities

• Greet and communicate with customers in person or by phone.
• Coordinate quick and accurate diagnosis of reported issues.
• Document service write-ups with estimated completion and update schedule.

Skills

Mechanical aptitude

Telephone skills

Customer service oriented

Team player

Unrestricted driver's license

Tools

CDK Global DMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Oakland Park Service Full Time Oakland Park, FL, Oakland Park, FL, US

Position Summary:

The Commercial Service Advisor is the primary point of contact for all service and repair matters. The Commercial Service Advisor is responsible for talking to and listening to customers and addressing any concerns they may have in an efficient and timely manner. This role also requires one to be able to set and manage expectations on the part of the customer and the technicians in terms of service delivery. The ideal candidate for the Commercial Service Advisor has an unrestricted driver’s license, clean driving record, and a strong mechanical aptitude. Experience in the commercial trucking industry preferred but not required and a strong customer service performance record.

Essential Duties and Responsibilities:

• Meets and talks to customers in person or on the phone regularly.
• Arranges quick and accurate diagnosis of reported issues.
• Executes a documented service customer write up process including, when diagnosis begins, estimated completion and update communication schedule.
• Document all communication for Express Assessment in Uptime Pro and DMS
• Manages delivery of required repair actions by setting and managing customer expectations.
• Promotes a ‘white glove’ environment to showcase the repair facility.
• Takes ‘ownership’ and accepts accountability for delivering great service.
• Maintain a neat and clean appearance.
• Performs other duties as assigned.

Qualifications:

• Strong mechanical aptitude preferred.
• Good telephone skills.
• Strong computer and technology knowledge on various platforms.
• CDK Global DMS work experience highly preferred.
• An Impressive work ethic
• Self-motivation and the ability to work in a team environment.
• Unrestricted drivers license and clean driving record.
• Helpful attitude and friendly demeanor.
• Professional appearance and confident speaking voice/skills.
• Verifiable customer service performance record and or training required.

Physical Requirements:

Walking

Standing

Driving

Bending, twisting, reaching and squatting

Climbing

Lifting 10-50 lbs.

Lifting 50-75 + lbs.

Talking

Pushing and pulling

Additional Requirements:

• Must wear steel-toed boots.
• Must wear hearing and eye protection.
• While work is primarily performed indoors, be prepared to work in outdoor conditions occasionally.
• Be prepared to work in various climates and temperatures, sometimes extreme.

Company Conformance Statement: Every employee, in addition to fulfilling the duties and responsibilities of his or her position, is expected to:

• Be safe, avoid injury and promote, through positive actions, a safe work environment
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers and suppliers
• Embrace our continuous improvement program and training, both onsite and offsite
• Show willingness to work with new technology
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Demonstrate regular attendance and punctuality in accordance with Company policies

Interact well and cooperatively with other employees