Commercial Collision Estimator & Customer Liaison

Texas Collision Centers; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Texas Collision Centers in Fort Worth, TX seeks a Service Advisor for inspecting and estimating repairs on HD commercial vehicles, delivering accurate customer-facing explanations and timelines.

You will examine damage, prepare estimates in Mitchell Estimating, communicate with customers and insurers, check-in vehicles, guide the repair process, and ensure all safety standards are followed. Strong communication and organization are essential for this on-site role at our collision center.

Qualifications

• Prior commercial collision estimating experience required.
• Experience with preparing estimates in Mitchel Estimating software.
• Proficient with a computer and software.

Responsibilities

• Examine damage to determine extent of body, structural, mechanical, or interior damage.
• Prepare estimates to repair vehicle.
• Explain repair process to customers.
• Communicate with customers insurance related to damages and obtain repair authorization.
• Complete vehicle check-in with customer.
• Explain and communicate repair process, estimated repair time and updates to customer.
• Handle total loss process.
• Perform final Quality Control inspection.
• Deliver vehicle to customer upon completion of repair.

Skills

Customer service

Multi-tasking

Problem-solving

Organizational skills

Communication

Education

Commercial collision estimating experience

Tools

Mitchel Estimating

Job description

Texas Collision Centers in Fort Worth, TX seeks a Service Advisor for inspecting and estimating repairs on HD commercial vehicles, delivering accurate customer-facing explanations and timelines.

You will examine damage, prepare estimates in Mitchell Estimating, communicate with customers and insurers, check-in vehicles, guide the repair process, and ensure all safety standards are followed. Strong communication and organization are essential for this on-site role at our collision center.