Ford Pro Elite Service Advisor

Ted Britt Truck Shop; Chantilly (VA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Employee discounts on vehicles, parts, and services

Career growth opportunities

Job summary

Ted Britt Truck Shop in Chantilly, Virginia, is looking for a Service Advisor to join their Pro Elite Commercial Truck Repair Center. This role involves greeting customers, managing repair orders, and ensuring effective communication about vehicle services. Ideal candidates will have a high school diploma, strong automotive knowledge, and experience in a customer-facing role. Benefits include competitive hourly pay, insurance options, and career growth opportunities within the dealership group.

Qualifications

• High school diploma or equivalent required.
• Previous automotive or commercial truck service advisor experience preferred.
• Strong knowledge of commercial vehicle maintenance and repair processes.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask in a fast-paced service environment.
• Valid driver’s license with a clean driving record required.

Responsibilities

• Greet customers promptly and professionally.
• Write repair orders accurately based on customer concerns and technician findings.
• Communicate repair recommendations, estimates, and completion timelines to customers.
• Coordinate workflow between customers, technicians, and parts department personnel.
• Monitor repair progress and provide status updates to customers.
• Review completed repair orders for accuracy.
• Assist with warranty and fleet account documentation as required.
• Build and maintain strong relationships with commercial and fleet clients.

Skills

Customer service

Communication

Organization

Multitasking

Commercial vehicle maintenance

Education

High school diploma or equivalent

Tools

Dealership management systems

Job description

Join the Ted Britt Ford Pro Elite Commercial Truck Repair Center as a Service Advisor! We are seeking a customer-focused, organized professional to support our growing commercial truck service operation. This role is ideal for someone with strong communication skills and experience working with fleet and commercial vehicle customers.

Responsibilities

• Greet customers promptly and professionally.
• Write repair orders accurately based on customer concerns and technician findings.
• Communicate repair recommendations, estimates, and completion timelines to customers.
• Coordinate workflow between customers, technicians, and parts department personnel.
• Monitor repair progress and provide status updates to customers.
• Review completed repair orders for accuracy and ensure all work is properly documented.
• Assist with warranty and fleet account documentation as required.
• Build and maintain strong relationships with commercial and fleet clients.

Qualifications

• High school diploma or equivalent required.
• Previous automotive or commercial truck service advisor experience preferred.
• Strong knowledge of commercial vehicle maintenance and repair processes.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask in a fast-paced service environment.
• Experience with dealership management systems preferred.
• Ability to build and maintain customer relationships.
• Valid driver’s license with a clean driving record required.

Compensation & Benefits

• Competitive hourly pay plus commission or performance incentives
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Employee discounts on vehicles, parts, and services
• Career growth opportunities within the dealership group

ADA Essential Duties

• Ability to stand, walk, and move throughout the service department for extended periods.
• Ability to communicate clearly in person, by phone, and electronically.
• Ability to occasionally lift up to 25 pounds.
• Maintain regular and predictable attendance.