Service Advisor

Texas Collision Centers; Fort Worth (TX); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

Texas Collision Centers, Inc. is seeking a Service Advisor in Fort Worth to assess collision damage, prepare repair estimates, and explain the repair process to customers.

You will communicate with insurance companies and obtain repair authorization, then check-in vehicles and provide updates throughout the job. You will deliver completed repairs to customers, ensure compliance with safety standards, and assist with related duties.

Qualificações

• 18 years or older with a valid driver’s license.
• Experience in automotive collision estimating preferred.
• Proficient with a computer and estimation software.
• Strong customer service and communication skills.

Responsabilidades

• Inspect damage to determine repair scope.
• Prepare repair estimates.
• Explain repair process to customers.
• Communicate with customers' insurers and obtain repair authorization.
• Check-in vehicles with customers and provide updates.
• Deliver completed repairs to customers.
• Adhere to safety standards and procedures.
• Assist with related duties as assigned.

Conhecimentos

Customer service

Multi-tasking

Verbal/written communication

Organizational skills

Problem-solving

Ferramentas

CCC One

Computer software

Descrição da oferta de emprego

Job Summary:Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.Duties/Responsibilities:Examine damage to determine the extent of body, structural, mechanical, or interior damagePrepare estimates to repair vehicleExplain repair process to customersCommunicate with customers insurance related to damages and obtain repair authorizationComplete vehicle check-in with customerExplain and communicate repair process, estimated repair time and any updates with the customerHandle total loss processPerform final Quality Control inspectionUpon completion of repair work, deliver vehicle to customerComply with all TCC’s safety standards, guidelines, and proceduresPerform other related duties as assignedRequirements:Positive, friendly, and approachable demeanorExemplary customer service skillsExceptional multi-tasking and problem-solving skills.Excellent organizational skills.Exceptional verbal and written communication skillsMust be 18 years or olderValid Driver's LicenseEducation and Experience:Prior automotive collision estimating experienceExperience with preparing estimates in CCC One preferredProficient with a computer and softwarePhysical Requirements:Must be able to work safely in a noisy area with many odors present.Must be able to lift 10 lbs. regularly.Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.Must be able to reach below and above shoulder level