Commercial Programs Lead: Enterprise Growth, SMB Enablement

United States Digital Space LLC; Chicago, New York (IL, NY); On-site; USD 107,000 - 119,000; Full time

Benefits offered by this job

401(k) plan

Bonus program

Equity option

Job summary

United States Digital Space LLC is seeking a Commercial Program Manager to own a portfolio of Enterprise merchants and to lead SMB programs at scale. You will drive growth, develop joint business plans, and coordinate cross-functional initiatives across Operations, Product, Marketing, Sales, and Analytics.

You will also design scalable programs, segmentation strategies, and playbooks to enable Account Managers to manage thousands of SMB partners efficiently.

Qualifications

• 4+ years of experience in Account Management, Partner Management, Sales, Commercial Operations, or a related commercial role.
• Demonstrated ability to own and execute complex cross-functional programs from strategy through implementation.
• Strong analytical skills with the ability to use data to identify opportunities, develop recommendations, and measure impact.

Responsibilities

• Own a select portfolio of Enterprise merchant partners, serving as the primary commercial contact and trusted advisor; develop joint business plans and growth strategies.
• Lead SMB program management; define objectives, workstreams, timelines, and success metrics; build scalable engagement strategies.
• Identify recurring operational challenges and develop scalable workflows, playbooks, and automation; partner with Product and Engineering on tooling.
• Use merchant and marketplace data to identify trends, segment opportunities, and inform commercial strategy; create reporting on merchant health and growth.
• Translate insights from Enterprise and SMB performance into actionable recommendations for leadership.

Skills

Account Management

Partner Management

Sales

Program Management

Analytical Thinking

Cross-functional Collaboration

Communication

Tools

SQL

Job description

United States Digital Space LLC is seeking a Commercial Program Manager to own a portfolio of Enterprise merchants and to lead SMB programs at scale. You will drive growth, develop joint business plans, and coordinate cross-functional initiatives across Operations, Product, Marketing, Sales, and Analytics.

You will also design scalable programs, segmentation strategies, and playbooks to enable Account Managers to manage thousands of SMB partners efficiently.