Commercial Loan Workout Specialist

Flagstar Bank; Hicksville (NY); On-site; USD 47,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

Flagstar Bank in Hicksville, NY is seeking a Commercial Loan Operations Collections Associate to support the processing and servicing of problem loans. You will enter data, perform reconciliations, and coordinate with the Special Assets team to drive timely resolutions.

You will review workout documentation, monitor maturities and forbearances, generate delinquency reports, and ensure accurate system entries across servicing platforms.

Qualifications

• 2+ years in a large commercial bank or related financial institution.
• Knowledge of CRE, C&I, construction, or SBA loan products is preferred.
• Ability to review loan documents and translate terms into system entries.
• Proficient in Excel and Word with strong organizational skills.

Responsibilities

• Support servicing and administration of distressed, defaulted, or non-performing commercial loans.
• Coordinate with Special Assets, Credit Risk, and Legal teams for accurate system updates.
• Process modifications, forbearance, extensions, restructures in servicing system.
• Review workout documents to ensure proper loan setup and compliance.
• Track milestones like maturities, breaches, and forbearance expirations.
• Generate reports on delinquencies, watchlist, charge-offs, and recoveries.
• Maintain loan records and documentation related to problem loan resolutions.
• Assist with collateral monitoring, foreclosure actions, and asset disposition tracking.
• Ensure proper application of payments, accruals, and system coding for defaulted loans.
• Collaborate with internal departments to support timely loan resolutions.

Skills

Excel

Word

Analytical thinking

Communication

Teamwork

Education

HS Diploma, GED or Foreign Equivalent

Undergraduate Degree in Business/Finance

Tools

ACBS

AFSVision

nCino

Job description

Flagstar Bank in Hicksville, NY is seeking a Commercial Loan Operations Collections Associate to support the processing and servicing of problem loans. You will enter data, perform reconciliations, and coordinate with the Special Assets team to drive timely resolutions.

You will review workout documentation, monitor maturities and forbearances, generate delinquency reports, and ensure accurate system entries across servicing platforms.