Commercial Loan Operations Collections Associate

Flagstar Bank; Hicksville (NY); On-site; USD 47,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

Flagstar Bank in Hicksville, NY is seeking a Commercial Loan Operations Collections Associate to support the processing and servicing of problem loans. You will enter data, perform reconciliations, and coordinate with the Special Assets team to drive timely resolutions.

You will review workout documentation, monitor maturities and forbearances, generate delinquency reports, and ensure accurate system entries across servicing platforms.

Qualifications

• 2+ years in a large commercial bank or related financial institution.
• Knowledge of CRE, C&I, construction, or SBA loan products is preferred.
• Ability to review loan documents and translate terms into system entries.
• Proficient in Excel and Word with strong organizational skills.

Responsibilities

• Support servicing and administration of distressed, defaulted, or non-performing commercial loans.
• Coordinate with Special Assets, Credit Risk, and Legal teams for accurate system updates.
• Process modifications, forbearance, extensions, restructures in servicing system.
• Review workout documents to ensure proper loan setup and compliance.
• Track milestones like maturities, breaches, and forbearance expirations.
• Generate reports on delinquencies, watchlist, charge-offs, and recoveries.
• Maintain loan records and documentation related to problem loan resolutions.
• Assist with collateral monitoring, foreclosure actions, and asset disposition tracking.
• Ensure proper application of payments, accruals, and system coding for defaulted loans.
• Collaborate with internal departments to support timely loan resolutions.

Skills

Excel

Word

Analytical thinking

Communication

Teamwork

Education

HS Diploma, GED or Foreign Equivalent

Undergraduate Degree in Business/Finance

Tools

ACBS

AFSVision

nCino

Job description

Position Title

Commercial Loan Operations Collections Associate

Location

Hicksville, NY 11801

Job Summary

The Commercial Loan Operations Workout Associate is responsible for supporting the processing and servicing of problem loans by entering data, performing reconciliations, and coordinating with the special assets team.

Job Responsibilities

• Support the servicing and administration of distressed, defaulted, or non-performing commercial loans.
• Coordinate with Special Assets, Credit Risk, and Legal teams to ensure accurate and timely system updates for workout loans.
• Process modifications, forbearance agreements, extensions, restructures, and other non-standard loan actions in the servicing system.
• Review and interpret workout or legal documentation to ensure proper loan setup and compliance with terms.
• Track and monitor key loan milestones such as maturity dates, covenant breaches, and forbearance expirations.
• Generate and distribute reporting on delinquent loans, watchlist status, charge-offs, and recoveries.
• Maintain accurate and organized loan records and documentation related to problem loan resolutions.
• Assist with collateral monitoring, foreclosure actions, and asset disposition tracking where applicable.
• Ensure proper application of payments, accruals, and system coding for defaulted or impaired loans.
• Collaborate with internal departments to support timely and accurate loan resolution efforts.

Additional Accountabilities

Performs special projects, and additional duties and responsibilities as required.

Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.

Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Education

• HS Diploma, GED or Foreign Equivalent

Experience

• 2+ Years experience in a large commercial bank or related financial institution.

Preferred Qualifications

• Undergraduate Degree (4 years or equivalent) (Business, Finance, Accounting, or related field)
• Basic understanding of Commercial Loan Servicing, including knowledge of CRE, C&I, construction, or SBA loan products and familiarity with core loan servicing systems (e.g. ACBS, AFSVision, nCino, etc.)
• Ability to review and interpret loan documents and translate terms into accurate system entries.

Job Competencies

• Basic understanding of loan documentation and servicing systems.
• Proficient in Microsoft Excel and Word.
• Excellent organizational, analytical, and communication skills.
• Strong interpersonal and communication skills, with a team-first mindset.

Flagstar is an Equal Opportunity Employer - Vets/Disabled.

We are committed to providing clear and accurate compensation information in accordance with applicable laws.

Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law.

Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay Range

$22.83 - $36.27

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity.

We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast.

We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive.

Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process.

Equal Opportunity Employer For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender.