Commercial Loan Insurance Operations Lead

Flagstar Bank; Troy (MI); Sur place; USD 88 000 - 139 000; Plein temps

Résumé du poste

Flagstar Bank is seeking a Commercial Loan Operations Insurance Manager in Hicksville, NY to oversee the daily insurance operations across the loan lifecycle from pre-closing review to post-close maintenance, force placement, and insurance proceeds management, ensuring compliance with bank policy and regulatory requirements.

The role leads a team of insurance associates, collaborates with relationship managers, credit, legal, and compliance, and drives process improvements, vendor oversight, and

Qualifications

• Education and experience requirements include a High School Diploma or GED (or foreign equivalent) and 4+ years of supervisory experience in a large commercial bank or related financial institution with direct experience in commercial loan insurance operations or a related function.
• Preferred qualifications include an undergraduate degree (4 years or equivalent) and familiarity with flood insurance regulations, general ledger review, reconciliation, and insurance proceeds processing.

Responsabilités

• Supervises a team of insurance associates responsible for pre-closing and post-closing insurance functions, ensuring timely, accurate, and compliant processing and responses.
• Oversees pre-closing insurance review for commercial loan transactions, ensuring all insurance documentation meets bank policy and standards prior to loan closing.
• Manages flood zone determinations and flood insurance review and approval in accordance with applicable flood regulations.
• Directs post-close insurance maintenance activities, including ongoing review and coordination with the insurance tracking vendor to ensure continuous and adequate coverage across the loan portfolio.
• Monitors work queues, documentation, volumes, service levels, KPIs, and exception reports to ensure operational standards and SLAs are met.
• Collaborates with credit, legal, compliance, servicing, technology, and vendor management teams to support insurance operations across the commercial loan portfolio.
• Identifies and implements process improvements, system enhancements, and automation opportunities within the insurance operations function.
• Supports internal and external audits, regulatory exams, and quality reviews by ensuring proper documentation and timely responses.

Formation

High School Diploma or GED or Foreign Equivalent

Undergraduate Degree (4 years or equivalent)

Description du poste

Flagstar Bank is seeking a Commercial Loan Operations Insurance Manager in Hicksville, NY to oversee the daily insurance operations across the loan lifecycle from pre-closing review to post-close maintenance, force placement, and insurance proceeds management, ensuring compliance with bank policy and regulatory requirements.

The role leads a team of insurance associates, collaborates with relationship managers, credit, legal, and compliance, and drives process improvements, vendor oversight, and