Commercial Lines Senior Account Manager

001 Brown & Brown, Inc; Merrimack (NH); On-site; USD 50,000 - 73,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Holidays

Partner discounts

Job summary

Brown & Brown, Inc. in Merrimack, NH is seeking a Commercial Lines Senior Account Manager to join our team. This role focuses on servicing complex mid-market clients, renewals, marketing, and collaborating with producers to grow the book of business.

The ideal candidate will have a 4+ year background in Commercial Lines, an active Insurance Producer license, solid knowledge of the industry, and proficiency with MS Office. Office presence in our Merrimack location is required.

Qualifications

• 4+ years functioning in Commercial Lines department at an agency or company
• Insurance Producer license in good standing
• Strong technical knowledge of Commercial Lines
• Proficient with MS Office Suite

Responsibilities

• Build, expand and solidify relationships with clients at all levels and lead resources to address needs
• Manage and retain existing books of business
• Follow up to address customer needs and resolve problems
• Prepare billings and/or invoices on a timely basis
• End-to-end client service: marketing and updating agency management system with final documents
• Review reports and prepare renewals, including proposals and presentations

Skills

Client relationship management

MS Office

Communication skills

Confidentiality

Industry knowledge

Education

Associate’s or bachelor’s degree

Insurance Producer license

Tools

Office equipment familiarity

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Senior Account Manager to join our team! This individual can be based in our Boston, Dedham, Merrimack, or Holbrook office.

The Commercial Lines Account Manager will work jointly with the Commercial Lines Leader and Office Leader with respect to servicing the Commercial Lines client base. Collaborate with the producer(s) in the servicing and marketing of new accounts. The Senior Account Manager focuses on providing exceptional customer service to complex and large middle-market commercial accounts, as well as the generation of new business.

How You Will Contribute

• Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues.
• Manage and retain existing books of business.
• Follow up to address customer needs and resolve any problems or issues.
• Prepare billings and/or invoices on a timely basis.
• Responsible for the end‑to‑end client service process such as marketing and updating agency management system with final required documents.
• Review daily, weekly, monthly reports such as expiration and daily downloads.
• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer requests / requirements.

Licenses & Certifications

• Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)

Skills & Experience to be Successful

• High school diploma
• Strong technical knowledge of the industry of expertise currently being targeted.
• Proficient with MS Office Suite·
• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Associate’s or bachelor’s degree (preferred)
• 4+ years functioning in Commercial Lines department at an agency or company level (preferred)

Pay Range 36.06 - 52.88 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.