Commercial Lines Senior Account Manager

Brown & Brown, Inc.; Massachusetts; Hybrid; USD 50,000 - 73,000; Full time

Benefits offered by this job

Health benefits

401k plan

Student loan assistance

Tuition reimbursement

Paid time off

Job summary

Brown & Brown is hiring a Commercial Lines Senior Account Manager to support a diverse middle-market client base across multiple offices in MA and NH. You will collaborate with the Commercial Lines Leader and Office Leader to service clients, market new accounts, and deliver exceptional service.

The role requires a license in good standing, 4+ years in Commercial Lines, and strong MS Office skills. Salary is hourly with a comprehensive benefits package and a focus on client outcomes and

Qualifications

• High school diploma required; an associate or bachelor’s degree is preferred.
• 4+ years in a Commercial Lines role within an agency or company.
• Proficient with MS Office Suite and office equipment.

Responsibilities

• Build and expand relationships with clients at all levels and coordinate resources to meet needs.
• Manage and retain existing books of business and address client requests.
• Prepare billings/invoices timely and ensure documentation in agency systems.
• Lead end-to-end client service from marketing to renewals and proposals.

Skills

Customer service

Communication

MS Office

Confidentiality

Telephone etiquette

Education

High school diploma

Associate or bachelor's degree (preferred)

Tools

MS Office Suite

Office equipment handling

Job description

## Commercial Lines Senior Account ManagerApply: Hybrid Working: Merrimack, NH, USA: Holbrook, MA, USA: Boston, MA, USA: Dedham, MA, USA: Full time: Posted Today: R26\\_0000003888Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.**Brown & Brown** is seeking a **Commercial Lines Senior Account Manager** to join our team! This individual can be based in our Boston, Dedham, Merrimack, or Holbrook office.The Commercial Lines Account Manager will work jointly with the Commercial Lines Leader and Office Leader with respect to servicing the Commercial Lines client base. Collaborate with the producer(s) in the servicing and marketing of new accounts. The Senior Account Manager focuses on providing exceptional customer service to complex and large middle-market commercial accounts, as well as the generation of new business.**How You Will Contribute:** * Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues.* Manage and retain existing books of business.* Follow up to address customer needs and resolve any problems or issues.* Prepare billings and/or invoices on a timely basis.* Responsible for the end-to-end client service process such as marketing and updating agency management system with final required documents.* Review daily, weekly, monthly reports such as expiration and daily downloads* Prepare customer renewals, including proposals and presentations while ensuring agreement with customer requests / requirements.**Licenses & Certifications:** * Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)**Skills & Experience to be Successful:** * High school diploma* Strong technical knowledge of the industry of expertise currently being targeted.* Proficient with MS Office Suite· Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)* Exceptional telephone demeanor* Ability to maintain a high level of confidentiality* Associate’s or bachelor’s degree (preferred)* 4+ years functioning in Commercial Lines department at an agency or company level (preferred)**Pay Range**36.06 - 52.88 Hourly*The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.***Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.* **Recruiting Vendor Disclosure Statement**Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.**The Power To Be Yourself** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.