P&C Account Manager

Brown & Brown, Inc.; Dedham (MA); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Student loan assistance

Job summary

Brown & Brown, Inc. in Dedham, MA seeks a P&C Account Manager to service the Commercial Lines client base and support producers in marketing and servicing new accounts. You will build client relationships, manage and retain the book, and ensure compliance with audits and deadlines.

Responsibilities include handling daily communications, renewals, billings, and coordinating with the team to address client needs while maintaining confidentiality and high service standards.

Qualifications

• High school diploma
• 2+ years in Commercial Lines department
• Insurance Producer license in good standing
• Proficient with MS Office Suite
• Strong client service and communication skills
• Ability to handle confidential information

Responsibilities

• Build and maintain relationships with clients at all levels, lead resources to address client needs
• Manage and retain existing book of business
• Follow audit and performance standards as outlined by leadership
• Prepare client renewals, proposals and presentations
• Manage agency management system and processing tasks

Skills

Industry knowledge

Insurance license

MS Office

Telephone demeanor

Confidentiality

Professional demeanor

Education

Associate’s or bachelor’s degree preferred

Tools

MS Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a P&C Account Manager to join our growing team in Dedham, MA!Work jointly with the Commercial Lines Leader and PCL with respect to servicing of the Commercial Lines client base. Collaborate with the producer(s) in the servicing and marketing of new accounts in accordance with the standards and procedures of the profit center.

How You Will Contribute

• Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues.
• Manage and retain existing book of business.
• Continuously achieve all audit and performance standards as outlined by leadership.
• Follow-up to address customer needs and resolve any problems or issues.
• Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements.
• Process daily mail and tasks, including faxes and e-mail, for assigned accounts.
• Answer and process all telephone requests for assigned accounts.
• Prepare billings and/or invoices on a timely basis.
• In conjunction with the Producer, manage ICR process.
• Responsible for the end to end client service process such as, marketing, updating agency management system with final required documents.
• Review daily, weekly, monthly reports such as expiration and daily downloads.
• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements.
• Keep current with email & tasks.
• Meet with clients / walk‑ins in the office as needed / upon request.
• Attempt to generate new business activity and account rounding.
• Follow Agency guidelines, policies and procedures.
• Attend meetings as required by the Profit Center Leader, Producer or Commercial Lines Leader.
• Pursue a course of personal, professional development.

Skills & Experience to be Successful

• High school diploma
• Strong technical knowledge of the industry of expertise currently being targeted.
• Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)
• Proficient with MS Office Suite
• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Preferred: Associate’s or bachelor’s degree
• 2+ years functioning in Commercial Lines department at an agency or company level is preferred.

Pay Range

40.86 - 40.86 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies ("Recruiting Vendors"). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.