Service Technician

Farmer Brothers; Schertz, Round Rock (TX, TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Job summary

Farmer Brothers is seeking a Field Equipment Service Technician to install, service, and remove coffee brewing and beverage equipment across a defined regional geography from Schertz, TX. You will manage parts inventory, document service activities, and support after-hours on-call rotations.

Travel within a 100-mile radius is common; strong communication and safety standards are expected as you enhance beverage service for our customers.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of mechanical and technical experience.
• Valid driver’s license with clean driving record; travel within 100+ miles.

Responsibilities

• Provide customer service installs, repair and removal of coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in On Call service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Plan, schedule, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• Follow service level agreements for customer programs and prioritize tasks to meet expectations.

Skills

Mechanical and technical experience

Problem solving

Customer service skills

Communication skills

Independent work

Education

High school diploma or GED

Tools

Electrical systems

Plumbing systems

HVAC knowledge

Tech Meter experience

Job description

Job Details: Level: Experienced, Job Location: 66 San Antonio - Schertz, TX, Position Type: Full Time, Education Level: High School or GED, Salary Range: Undisclosed, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Service & Maintenance, At Farmer Brothers, our Revive™ Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services.

As a Field Equipment Service Technician you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

Typical Work Schedule: Monday - Friday, 8:00 am - 4:30 pm, on-call required, including weekends

Travel Requirements: Driving of 100-mile radius in most markets, regional travel may be needed

Responsibilities

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in "On Call" service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• The ability to follow outlined service level agreements for customer programs
• The ability to manage and prioritize task to meet expectations

Qualifications: Education & Experience

• High school diploma or GED equivalent required
• Minimum of 3 years of Mechanical and technical experience required.
• Previous foodservice experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record
• Able to travel within 100+ mile radius of branch location
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

Personal & Professional Skill Sets

• Good oral and written communication skills
• Good customer service skills
• Able to be fully supportive and stand behind business goals.
• Readily identifies issues, problems or opportunities.
• Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of impact self has on others.
• Use active listening and communicates effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Able to build rapport and cooperative relationships with customers
• Use sound business judgement.
• Decision making skills.
• Able to work independently with little supervision.
• Collaboration

Equal Opportunity Employer / Veterans / Disabled

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

Benefits

• In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
• The total leave provided in the Company’s Paid Time Off ("PTO") policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.

Closing Statement

This job posting remains open until the position is filled or the posting is removed. The deadline has not passed unless explicitly stated otherwise.