Beverage Equipment Field Service Specialist

Farmer Brothers; North Billerica (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

Farmer Brothers is seeking a Beverage Equipment Field Service Specialist to service and restore commercial tea and coffee brewing systems within a defined territory. You will own the customer experience, document every service with precision, and manage parts to keep customers running smoothly.

The role involves installing, repairing, and commissioning equipment, conducting preventative maintenance, and collaborating with the team on installation projects.

Qualifications

• High school diploma or equivalent required.
• 3+ years of mechanical and technical experience required.
• Foodservice background is a plus.
• Valid driver’s license with a clean driving record; willing to travel within 100+ mile radius.

Responsibilities

• Install, repair, remove, and commission coffee and beverage dispensing equipment within a defined territory.
• Perform scheduled and unscheduled work including emergency responses and preventative maintenance.
• Participate in after-hours/weekend on-call rotation.
• Track and replenish spare parts per company guidelines.
• Document all service activities with complete notes and customer signatures.

Skills

Mechanical troubleshooting

Customer service

Route planning

Communication skills

Physical stamina

Education

High school diploma or equivalent

Tools

Test meters

Hand tools

Multimeter use

Job description

About The Role

Join Farmer Brothers on our Revive™ Service & Restoration team, where we install, maintain, and restore commercial tea and coffee brewing systems. As a Beverage Equipment Field Service Specialist, you’ll own the customer experience for a defined territory—keeping brewers pouring, documenting every service with precision, and managing the parts that keep our customers up and running.

About The Role

Join Farmer Brothers on our Revive™ Service & Restoration team, where we install, maintain, and restore commercial tea and coffee brewing systems. As a Beverage Equipment Field Service Specialist, you’ll own the customer experience for a defined territory—keeping brewers pouring, documenting every service with precision, and managing the parts that keep our customers up and running.

A Day in the Life

Start your morning at 7:30 am, review your route, and head out within a 100-mile radius to scheduled jobs—anything from a new brewer install to preventative maintenance. When an urgent call comes in, you pivot, diagnose, and resolve. You’ll close each call with complete documentation, capture signatures, communicate results, and update your parts inventory before wrapping up around 4:30 pm. You’ll rotate on an after-hours/weekend on-call schedule to support emergency needs.

Schedule & Travel

• Monday–Friday, 7:30 am–4:30 pm
• On-call required, including weekends (rotation)
• Driving within a 100-mile radius in most markets; occasional regional travel as needed

What You’ll Do

• Install, repair, remove, and commission coffee and other beverage dispensing equipment across a designated territory.
• Perform scheduled and unscheduled work: emergency responses, preventative maintenance, site surveys, and new system installations.
• Participate in an after-hours/weekend on-call rotation.
• Track and replenish spare parts in line with company guidelines.
• Complete all service documentation accurately, including call closures, detailed work notes, invoicing details, and required customer signatures.
• Plan, schedule, and execute installation projects in collaboration with the team.
• Communicate clearly and promptly with customers and internal partners; share customer requests and feedback with management.
• Meet service level agreements for customer programs while prioritizing tasks to hit expectations and timelines.

Qualifications

• High school diploma or equivalent.
• 3+ years of mechanical and technical experience.
• Foodservice background preferred.
• Preferred hands‑on exposure to electrical, plumbing, HVAC, and use of test meters.
• Valid driver’s license with a clean driving record.
• Willing and able to travel within a 100+ mile radius of the branch.
• Strong troubleshooting and diagnostic abilities.
• Capable of lifting up to 60 lbs frequently.
• Proven ability to balance scheduled and unscheduled work, including emergencies, PMs, surveys, and installs.

Personal & Professional Strengths

• Clear written and verbal communication; strong customer focus.
• Aligns with and supports business goals.
• Identifies issues and opportunities quickly; applies new knowledge on the job.
• Self‑aware, active listener, and effective communicator with customers and management.
• Entrepreneurial mindset—spots opportunities and helps grow the business.
• Builds rapport and collaborative relationships with customers.
• Sound business judgment and decision‑making skills.
• Independent, organized, and collaborative when needed.