Field Equipment Service Technician

Farmer Brothers; Runnemede (NJ); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Farmer Brothers is seeking a Field Equipment Service Technician to install, service, and remove coffee and beverage equipment for a defined customer base. You will manage parts inventories, close service calls, and document work and time carefully.

You will handle scheduled and unscheduled maintenance, participate in after-hours on-call rotations, and travel within a 100+ mile radius to support branch needs. Strong mechanical and customer-service skills are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of Mechanical and technical experience required.
• Previous foodservice experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record.
• Able to travel within 100+ mile radius of branch location.
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

Responsabilités

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in On Call service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• The ability to follow outlined service level agreements for customer programs
• The ability to manage and prioritize task to meet expectations

Connaissances

Customer Service

Mechanical Troubleshooting

Problem Solving

Communication Skills

Time Management

Independent Work

Active Listening

Collaboration

Formation

High school diploma or equivalent

Valid driver’s license

Outils

Electrical Installation

Electrical Troubleshooting

HVAC Service & Installation

Boiler Troubleshooting

Pneumatics Troubleshooting

Equipment Diagnostics

Description du poste

Job Description

At Farmer Brothers, our Revive™ Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a **Field Equipment Service Technician **you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

• Typical Work Schedule: **Monday - Friday, 7:30 am - 4:30 pm, on-call required, including weekends
• Travel Requirements: **Driving of 100-mile radius in most markets, regional travel may be needed

Job Description

At Farmer Brothers, our Revive™ Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a **Field Equipment Service Technician **you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

• Typical Work Schedule: **Monday - Friday, 7:30 am - 4:30 pm, on-call required, including weekends
• Travel Requirements: **Driving of 100-mile radius in most markets, regional travel may be needed

Responsibilities

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in "On Call" service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• The ability to follow outlined service level agreements for customer programs
• The ability to manage and prioritize task to meet expectations

Job Qualifications

Education & Experience

• High school diploma or equivalent required
• Minimum of 3 years of Mechanical and technical experience required.
• Previous foodservice experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record
• Able to travel within 100+ mile radius of branch location
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

Personal & Professional Skill Sets

• Good oral and written communication skills
• Good customer service skills
• Able to be fully supportive and stand behind business goals.
• Readily identifies issues, problems or opportunities.
• Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of impact self has on others.
• Use active listening and communicates effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Able to build rapport and cooperative relationships with customers
• Use sound business judgement.
• Decision making skills.
• Able to work independently with little supervision.
• Collaboration

You Should Be Proficient In

• Customer Service
• Creating Preventive Maintenance Plans
• HVAC/R Systems
• Mechanical Troubleshooting Skills
• Food and Beverage Manufacturing
• Food Safety and Quality Assurance (FSQA)
• Electrical Installation
• Electrical Troubleshooting
• Electrical Repair
• HVAC Service & Installation
• HVAC Troubleshooting
• HVAC Repair
• Pneumatics Troubleshooting
• Boiler Troubleshooting
• Service
• Maintenance and Repair Skills
• Field Service Readiness
• Workplace Safety & EHS Management
• Equipment Diagnostics & Troubleshooting
• Mechanical Systems & Component Repair
• Electrical Schematic Reading
• Equipment Installation & Wiring
• Machine Safety Inspections