Commercial Branch Operations Leader

Insurance Office of America; Arcadia (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Competitive salary & bonus potential

Company-paid health insurance

401K with employer match

Professional growth opportunities

Work-life balance culture

Job summary

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor for Commercial Lines in California. This hybrid role requires one day per week in one of several IOA office locations.

You will directly manage the Account Team, drive performance, and ensure policy and process compliance while promoting IOA values. The ideal candidate has 2+ years of industry experience, active licensing, and strong communication and people management skills.

Qualifications

• 2+ years of industry experience with deep, wide-ranging industry knowledge.
• All required active licensing.
• Outstanding communication and people management skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Team Leadership: Manage Account Management staff, monitor performance, and provide coaching.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Monitoring: Ensure productivity, efficiency, quality, and service standards.
• Scheduling: Manage staff days off calendars for service continuity.
• Staffing Levels: Ensure appropriate staffing levels and recommend adjustments.
• Employee Selection: Participate in interviewing and hiring recommendations.
• Performance Evaluation: Prepare and deliver performance evaluations.
• Coaching and Development: Provide coaching, consultation, and training.
• Professional Development: Encourage growth and development of personnel.
• Succession Planning: Develop future branch operations leaders.
• Culture Promotion: Promote IOA culture and improve engagement.
• Data Analysis: Monitor and interpret performance data.

Skills

People management

Communication

Leadership

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor for Commercial Lines in California. This hybrid role requires one day per week in one of several IOA office locations.

You will directly manage the Account Team, drive performance, and ensure policy and process compliance while promoting IOA values. The ideal candidate has 2+ years of industry experience, active licensing, and strong communication and people management skills.