Branch Operations Leader - Commercial Lines

Insurance Office of America; Monterey Park (CA); Hybrid; USD 100.000 - 125.000; Vollzeit

Benefits dieser Stelle

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Professional growth opportunities

Work-life balance

Zusammenfassung

Insurance Office of America is seeking a Branch Operations Supervisor - Commercial Lines in California. The hybrid role requires one day in the office at a California branch location and oversight of Account Management staff, HR processes, scheduling, coaching, and performance improvement.

You will lead staff growth, ensure policy compliance, and maintain high service standards while promoting IOA culture across branches. A valid P&C license is required.

Qualifikationen

• 2+ years of industry experience with broad insurance knowledge.
• Active P&C license is required.
• Excellent communication and people-management abilities.
• Proficiency in MS Office (Outlook, Word, Excel).

Aufgaben

• Lead Account Management staff and monitor performance.
• Ensure HR processes and policies are followed.
• Monitor productivity, quality, and service standards.
• Schedule staff and manage leave for continuity.
• Participate in hiring and onboarding decisions.
• Deliver performance evaluations and coaching.
• Foster professional development and succession planning.
• Promote IOA values and a collaborative culture.

Kenntnisse

Industry experience

Active P&C license

Communication skills

People management

Ausbildung

High School Diploma or equivalent

Tools

MS Office

Jobbeschreibung

Insurance Office of America is seeking a Branch Operations Supervisor - Commercial Lines in California. The hybrid role requires one day in the office at a California branch location and oversight of Account Management staff, HR processes, scheduling, coaching, and performance improvement.

You will lead staff growth, ensure policy compliance, and maintain high service standards while promoting IOA culture across branches. A valid P&C license is required.