Branch Operations Lead - Commercial Lines (Hybrid)

Insurance Office of America; Aliso Viejo (CA); Ibrido; USD 100.000 - 125.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K match

Paid time off

Career growth

Work-life balance

Community service

Descrizione del lavoro

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor for Commercial Lines. This hybrid role requires 1 day in-office at a California branch.

The supervisor will lead the Account Team, manage workflows, coach staff, and ensure policy compliance while driving engagement and service excellence. The ideal candidate has 2+ years in the industry, holds an active P&C license, and demonstrates strong communication and leadership abilities.

Competenze

• 2+ years of industry experience in insurance or related field.
• Active P&C license is required.
• Excellent communication and people management skills.

Mansioni

• Direct management of Account Team staff, assigning tasks and managing workflows.
• Monitor and improve staff performance and schedule staff.
• Ensure HR processes and policies are followed; participate in hiring.
• Monitor productivity, quality, and service standards; manage on-site/remote coverage.

Formazione

High School Diploma (or equivalent)

Strumenti

MS Office

Descrizione del lavoro

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor for Commercial Lines. This hybrid role requires 1 day in-office at a California branch.

The supervisor will lead the Account Team, manage workflows, coach staff, and ensure policy compliance while driving engagement and service excellence. The ideal candidate has 2+ years in the industry, holds an active P&C license, and demonstrates strong communication and leadership abilities.