Branch Operations Lead - Commercial Lines

Insurance Office of America; La Cañada Flintridge (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacations

Career progression opportunities

Work-life balance

Job summary

Insurance Office of America is recruiting for a Branch Operations Supervisor in California. The hybrid role oversees Account Management staff, drives performance, ensures HR process adherence, and supports staffing and development across the OC region.

The ideal candidate will have 2+ years in the industry, active licensing, strong communication, and MS Office proficiency. IOA offers health insurance, 401K, paid time off, and career progression opportunities.

Qualifications

• 2+ years of industry experience with deep, wide-ranging industry knowledge.
• All required active licensing.
• Outstanding communication and people management skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent)

Responsibilities

• Lead and manage Account Management staff, assign tasks and monitor performance.
• Ensure HR processes and policies are followed and staff scheduled for continuity.
• Monitor productivity, quality and service standards; address gaps.
• Participate in interviewing and hiring recommendations; support staff development.
• Deliver coaching, training and professional development; promote IOA values.
• Develop future branch operations leaders and maintain positive relationships with IOA leadership.

Skills

Communication

People management

Leadership

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is recruiting for a Branch Operations Supervisor in California. The hybrid role oversees Account Management staff, drives performance, ensures HR process adherence, and supports staffing and development across the OC region.

The ideal candidate will have 2+ years in the industry, active licensing, strong communication, and MS Office proficiency. IOA offers health insurance, 401K, paid time off, and career progression opportunities.