Columbia, MO Growth & Customer Success Lead ($66k-$91k)

McKinsey; Columbia Township (MO); On-site; USD 66,000 - 91,000; Full time

Benefits offered by this job

Mentor to guide

Benefits to lean on

Flexible hours for Columbia living

Job summary

McKinsey & Company in Missouri seeks a Customer Success Specialist who goes beyond traditional expectations. You will source leads, build referral-driven funnels, and translate insights into sharper marketing briefs, owning the customer journey from first click to win.

The role requires 5 years of experience and strong Active Listening, with hands-on ServiceNow use and prioritization skills to drive conversions and partnerships in Columbia, MO.

Qualifications

• Requires 5 years of relevant experience.
• Demonstrates strong Active Listening and communication.
• Experience with ServiceNow preferred.
• A portfolio or work samples showing sales/marketing expertise.

Responsibilities

• Stitch together a referral program customers want to share.
• Build landing pages that turn curiosity into demo bookings.
• Translate customer insights into sharper campaign briefs.
• Own the funnel from first click to closed-won, top to bottom.
• Run experiments on sales marketing messaging and keep only what converts.
• Hunt for partnership angles no one in Columbia, MO has tried.
• Decode why MO buyers say yes and double down on it.

Skills

Active Listening

ServiceNow

Prioritization

Tools

ServiceNow

Job description

McKinsey & Company in Missouri seeks a Customer Success Specialist who goes beyond traditional expectations. You will source leads, build referral-driven funnels, and translate insights into sharper marketing briefs, owning the customer journey from first click to win.

The role requires 5 years of experience and strong Active Listening, with hands-on ServiceNow use and prioritization skills to drive conversions and partnerships in Columbia, MO.