Customer Success Specialist

Egreenservices; Milwaukee (WI); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Coaching for Account Management

Benefits worth having

Job summary

Sony Pictures in Milwaukee seeks a mid-level Customer Success Specialist to turn prospects into long-term customers. The role owns the end-to-end process, with a salary range of $64,000–$86,000.

You will build a local reference network, refine case studies, participate in demos, and strive to exceed last quarter's target while keeping the pipeline healthy. Coaching and benefits are offered to support growth.

Qualifications

• Mid-level experience with customer success or similar role.
• Strong storytelling to turn data into decisions.
• Ability to deliver difficult news clearly and calmly.

Responsibilities

• Build the Milwaukee reference network to close deals.
• Pull case studies to close stalled Milwaukee deals.
• Join demos and refine the script after losses.
• Beat the prior quarter's $64,000-$86,000 target while maintaining the pipeline.
• Conduct market research on trends shaping the sales marketing space.
• Read the room on mid-level calls and adjust the close.
• Pitch and adjust to close deals.
• Write follow-ups that get responses.

Skills

Storytelling

Communication

Customer focus

Calm under pressure

Tools

ServiceNow

Salesforce Service Cloud

Job description

We are looking for a mid-level Customer Success Specialist who turns prospects into long-term customers and quotas into milestones. Few sales marketing roles let you own the whole thing end to end; this mid-level one in Milwaukee does, and it pays $64,000 - $86,000.

Key Responsibilities

• Build the Milwaukee reference network that closes deals for you
• Pull the relentlessly curious case study that closes a stalled Milwaukee deal
• Sit in on demos and tighten the script after every loss
• Beat last quarter's $64,000 - $86,000 number without burning the pipeline
• Conduct market research to uncover trends shaping the sales marketing space
• Read the room on every mid-level call and adjust the close
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Write follow-ups that get answered, not the ones that get ignored

What You'll Bring

• The composure to deliver bad news early and clearly
• Mid-level mastery of ServiceNow, validated by people who'd hire you again
• Familiarity with the rhythms of a customer-centric internship team
• Storytelling instincts that turn data into a decision

The steady-handed minds at Sony Pictures have made Milwaukee, WI an unlikely hub for serious Salesforce Service Cloud and ServiceNow work. We move fast on Creativity but slow down whenever someone says they feel rushed past good judgment.

What we put on the table: $64,000 - $86,000, coaching for your Account Management, benefits worth having, and freedom to grow at your own pace.

The req cycled to active again moments ago for the Milwaukee office.