Customer Success Manager: Territory Growth & Outreach

CodeCraft Solutions; Joplin (MO); On-site; USD 86,000 - 125,000; Full time

Job summary

CodeCraft Solutions is seeking a Customer Success Manager to interpret the Joplin market and rewrite the playbook when numbers demand it. The role rewards what you've built—7+ years in Adaptability—with a salary range of $86,000 to $125,000 and a voice in company strategy.

You'll lead field intel, chase warm referrals, and tailor messages to MO buyers, while mentoring junior reps and scripting webinars to grow the top of funnel. Based in MO, no relocation required.

Qualifications

• 6+ years building expertise within the sales/marketing space.
• Strong outbound calling and customer-focused approach.
• Experience with market insight and demand generation in B2B.
• Mentorship and outreach cadence experience.

Responsibilities

• Market-field intelligence management to sharpen next quarter's ads.
• Generate warm referrals before competitors in Joplin.
• Analyze MO buyers' buying signals and capitalize on them.
• Bridge Adaptability reporting with executive storytelling.
• Win back at-risk accounts previously held by the last manager.
• Mentor junior reps on outreach cadence and objections.
• Script webinars to fill the top of the funnel.
• Walk the Joplin, MO territory and map it thoroughly.

Skills

Outbound Calling

Churn Reduction

Customer-focused outlook

Sales Marketing Experience

Job description

CodeCraft Solutions is seeking a Customer Success Manager to interpret the Joplin market and rewrite the playbook when numbers demand it. The role rewards what you've built—7+ years in Adaptability—with a salary range of $86,000 to $125,000 and a voice in company strategy.

You'll lead field intel, chase warm referrals, and tailor messages to MO buyers, while mentoring junior reps and scripting webinars to grow the top of funnel. Based in MO, no relocation required.