Collision Service Advisor — Growth & Earning Potential

OpenRoad Collision; Rio Rancho (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Team-oriented culture

I-CAR Gold Certified

OEM Certified

Streamlined workflow for increasedE ar

Opportunities for professional growth

Competitive compensation and benefits

Commitment to safety, quality, and a +

Job summary

OpenRoad Collision in Rio Rancho, NM is seeking a Service Advisor to be the primary liaison for customers and insurers, guiding repairs from intake to completion.

You will verify estimates, provide status updates, and help manage billing while upholding our commitment to safety, quality, and exceptional customer care.

Join a team focused on streamlined processes, certification goals, and a positive work environment with opportunities for growth.

Qualifications

• Experience delivering high-quality customer service in a fast-paced repair environment.
• Strong attention to detail and commitment to accuracy.
• Excellent communication and collaborative teamwork skills.
• Ability to manage multiple tasks and adapt quickly.
• Familiarity with CCC One estimating software preferred but not required.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Team player

Tools

CCC One estimating

CCC One management

Job description

OpenRoad Collision in Rio Rancho, NM is seeking a Service Advisor to be the primary liaison for customers and insurers, guiding repairs from intake to completion.

You will verify estimates, provide status updates, and help manage billing while upholding our commitment to safety, quality, and exceptional customer care.

Join a team focused on streamlined processes, certification goals, and a positive work environment with opportunities for growth.