Collision Repair Service Advisor – Customer Care

Car Crafters Collision LLC; Rio Rancho (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Team-oriented culture

I-CAR Gold Certified

OEM Certified

Growth opportunities

Competitive compensation discussed at/

Safe and positive work environment

Job summary

Car Crafters Collision LLC in Rio Rancho, NM is seeking a motivated Service Advisor to be the liaison between customers, insurers, and our repair team. You will review estimates, provide status updates, and ensure accurate billing while delivering exceptional service.

The role emphasizes attention to detail, independence, teamwork, and a positive attitude. Familiarity with CCC One estimating software is a plus, and we offer a team-oriented environment with opportunities for growth.

Qualifications

• Excellent customer service skills and a customer-first mindset.
• Strong organizational skills and ability to manage multiple tasks.
• Team-oriented with a proactive, self-motivated attitude.
• Positive attitude and initiative in delivering outstanding service.
• High attention to detail and accuracy in estimates and billing.
• Proficient computer skills; CCC One estimating software preferred but not required.

Responsibilities

• Act as primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and staff for accuracy.
• Provide regular status updates to customers with clear communication at every stage.
• Submit estimates and supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Organization

Team player

Positive attitude

Attention to detail

Computer skills

Tools

CCC One estimating

Job description

Car Crafters Collision LLC in Rio Rancho, NM is seeking a motivated Service Advisor to be the liaison between customers, insurers, and our repair team. You will review estimates, provide status updates, and ensure accurate billing while delivering exceptional service.

The role emphasizes attention to detail, independence, teamwork, and a positive attitude. Familiarity with CCC One estimating software is a plus, and we offer a team-oriented environment with opportunities for growth.