Service Advisor

1stcoll; Bryan (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunities for professional growth

Team-oriented culture

Competitive compensation and benefits

Job summary

A collision repair service provider in Bryan, Texas, is seeking a motivated Service Advisor. The ideal candidate will act as the primary contact for customers and insurance companies, ensuring clear communication and providing regular updates throughout the repair process. Applicants should have strong organizational skills, attention to detail, and a customer-first approach. Experience with CCC One software is a plus. Competitive compensation and benefits will be discussed during the interview.

Qualifications

• Demonstrated ability to work independently and collaboratively.
• Dependable with a customer-focused mindset.
• Strong computer proficiency with experience in estimating software preferred.

Responsibilities

• Act as the primary contact for customers and insurance companies.
• Review and verify estimates for accuracy and completeness.
• Provide regular status updates to customers.

Skills

Customer service orientation

Attention to detail

Organizational skills

Team player

Tools

CCC One estimating and management software

Job description

Overview

As part of the Open Road Collision group DBA 1st Choice Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Why Work With Us?

• Team-oriented culture
• I-CAR Gold Certified
• OEM Certified
• Streamlined workflow for increased earning potential
• Opportunities for professional growth and certification
• Competitive compensation and benefits (discussed upon interview)
• Commitment to safety, quality, and a positive work environment

Requirements

• Demonstrated ability to work independently and as part of a collaborative team.
• High attention to detail and a commitment to delivering top-quality workmanship.
• Dependable, and customer-focused mindset.
• Positive Attitude – Self-motivated and takes initiative to deliver exceptional service.
• Outstanding Customer Service – A customer-first approach is essential.
• Organizational Skills – Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
• Computer Skills – Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
• Team Player – Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
• Must be 18 years or older to apply.