Collision Repair Service Advisor - Customer Care & Claims

Thermo King Northeast; Middletown (CT); On-site; USD 35,817,600 - 46,838,400; Full time

Benefits offered by this job

Uniform & boot program

Employee referral bonuses

Job summary

DeVivo Companies’ collision center in Middletown, CT, is seeking a full-time Service Advisor to initiate repairs, create work orders, and coordinate with insurers. This role emphasizes delivering a positive customer experience and accurate repair records throughout the process.

The ideal candidate brings strong customer service skills, proficiency in Excel/Outlook, and a professional demeanor with a sense of urgency. Connecticut appraiser license is preferred but not required.

Qualifications

• Excellent customer service and communication skills.
• High school diploma or equivalent.
• ASE or ICAR training will set you above the crowd.

Responsibilities

• Create positive experience for customer
• Clearly understand and record the customer's vehicle concerns
• Ascertain status of vehicle at certain stages of repair
• Communicate customer concerns to body shop staff
• Create body repair work orders and estimates
• Create and maintain body/collision repair orders and repair history
• Keep customer updated throughout the repair process
• Maintain a professional relationship with customers and employees
• Maintain proper vehicle/unit maintenance records

Skills

Customer service

Communication

Sense of urgency

Education

High school diploma or equivalent

Tools

Excel

Outlook

Microsoft Office

Job description

DeVivo Companies’ collision center in Middletown, CT, is seeking a full-time Service Advisor to initiate repairs, create work orders, and coordinate with insurers. This role emphasizes delivering a positive customer experience and accurate repair records throughout the process.

The ideal candidate brings strong customer service skills, proficiency in Excel/Outlook, and a professional demeanor with a sense of urgency. Connecticut appraiser license is preferred but not required.