Collision Center Operations Assistant

Thermo King Northeast; Middletown (CT); On-site; USD 35,817,600 - 46,838,400; Full time

Benefits offered by this job

Uniform & boot program

Employee referral bonuses

Job summary

DeVivo Companies’ collision center in Middletown, CT, is seeking a full-time Service Advisor to initiate repairs, create work orders, and coordinate with insurers. This role emphasizes delivering a positive customer experience and accurate repair records throughout the process.

The ideal candidate brings strong customer service skills, proficiency in Excel/Outlook, and a professional demeanor with a sense of urgency. Connecticut appraiser license is preferred but not required.

Qualifications

• Excellent customer service and communication skills.
• High school diploma or equivalent.
• ASE or ICAR training will set you above the crowd.

Responsibilities

• Create positive experience for customer
• Clearly understand and record the customer's vehicle concerns
• Ascertain status of vehicle at certain stages of repair
• Communicate customer concerns to body shop staff
• Create body repair work orders and estimates
• Create and maintain body/collision repair orders and repair history
• Keep customer updated throughout the repair process
• Maintain a professional relationship with customers and employees
• Maintain proper vehicle/unit maintenance records

Skills

Customer service

Communication

Sense of urgency

Education

High school diploma or equivalent

Tools

Excel

Outlook

Microsoft Office

Job description

DeVivo Companies currently has an opening for a full-time Service Advisor at our collision center in Middletown, CT. Learn more about us at www.devivocompanies.com .

Service Advisors are vital to our business and the work you do puts our customers’ vehicles back on the road. The Advisor initiates vehicle body/collision repairs by creating work orders and estimates, and by working with insurance companies to process collision repair claims.

For over a century, DeVivo Companies has provided total transportation, fleet, and equipment solutions across 12 Northeast locations. Offering everything from full-service sales, maintenance, parts, and lifecycle support to keep businesses and municipalities moving.

What We Offer

• Top Compensation: $30.00/hour
• Benefits: Medical, dental, and life insurance, flexible spending account, and a 401(k) plan with company match.
• Growth & Training: Paid factory training, certification reimbursements, and a strict policy of promoting from within.
• Work Environment: Modern, clean, bright, and well-heated shop with flexible scheduling and generous PTO.
• Perks: Uniform & boot program, plus employee referral bonuses.

Primary Responsibilities

• Create positive experience for customer
• Clearly understand and record the customer's vehicle concerns
• Ascertain status of vehicle at certain stages of repair
• Communicate customer concerns to body shop staff
• Create body repair work orders and estimates
• Create and maintain body/collision repair orders and repair history
• Keep customer updated throughout the repair process
• Maintain a professional relationship with customers and employees
• Maintain proper vehicle/unit maintenance records

Position Requirements

• Excellent customer service and communication skills
• Maintain a professional appearance and positive demeanor
• Sense of urgency
• Ability to obtain Connecticut appraiser’s license preferred
• Proficient in Excel, Outlook and other Microsoft office products
• High school diploma or equivalent
• ASE or ICAR training will set you above the crowd
• An appraiser’s license is preferred but not required

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.