Collision Repair Advisor & Customer Experience

Texas Collision Centers Inc

McKinney (TX)

On-site

USD 42,000 - 62,000

Full time

4 days ago

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Job summary

Texas Collision Centers Inc. in McKinney, TX is seeking a Service Advisor who can inspect damage, prepare repair estimates, and explain the process to customers. You will interact with insurance companies to obtain authorizations and coordinate repair timelines.

The role emphasizes strong customer service, multitasking, and clear communication. Candidates should have automotive collision estimating experience (CCC One preferred) and be proficient with computers.

Qualifications

Positive, friendly demeanor and exemplary customer service.
Strong multitasking and problem-solving skills.
Excellent organizational and communication skills (verbal and written).
Must be 18 years or older and have a valid driver's license.
Experience in automotive collision estimating; CCC One experience preferred.

Responsibilities

Inspect damage to determine repairs for body, structural, mechanical or interior areas.
Prepare repair estimates and explain repair process to customers.
Communicate with customers' insurance to obtain repair authorization.
Complete vehicle check-in with customer and provide updates on repair time.
Perform final quality control inspection and deliver repaired vehicle.
Comply with safety standards and guidelines; perform related duties as assigned.