Auto Body Damage Appraiser & Customer Advocate

Crowley-Auto-Group; Bristol (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Crowley Auto Body in Bristol, CT seeks a Licensed Auto Body Damage Appraiser / Customer Service Representative to join our collision center team. You will be the primary link between customers, technicians, and insurance providers, creating precise repair estimates while guiding clients through the restoration process.

The role requires strong communication, empathy, and hands-on knowledge of collision repair; familiarity with CCC ONE, Alldata, and I-CAR is essential, along with a valid MVPD

Qualifications

• Must hold an MVPD Appraiser License and a valid CT driver’s license.
• 2+ years of estimating or DRP administration in an auto body shop.
• Proficient with CCC ONE, Alldata and I-CAR software.

Responsibilities

• Greet customers, answer inquiries, provide status updates, and guide through claims.
• Conduct physical/visual inspections to document required repairs.
• Write precise repair estimates using CCC ONE; ensure profitability and safety.
• Negotiate repair plans with insurance adjusters for approvals.
• Coordinate workflow with foreman and parts coordinators to meet timelines.

Skills

Communication skills

Empathy

Customer service

Conflict resolution

Education

High School Diploma/GED

MVPD Appraiser License (CT)

Tools

CCC ONE

Alldata

I-CAR

Job description

Crowley Auto Body in Bristol, CT seeks a Licensed Auto Body Damage Appraiser / Customer Service Representative to join our collision center team. You will be the primary link between customers, technicians, and insurance providers, creating precise repair estimates while guiding clients through the restoration process.

The role requires strong communication, empathy, and hands-on knowledge of collision repair; familiarity with CCC ONE, Alldata, and I-CAR is essential, along with a valid MVPD