Service Advisor

OpenRoad Collision; Rio Rancho (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Team-oriented culture

I-CAR Gold Certified

OEM Certified

Streamlined workflow for increasedE ar

Opportunities for professional growth

Competitive compensation and benefits

Commitment to safety, quality, and a +

Job summary

OpenRoad Collision in Rio Rancho, NM is seeking a Service Advisor to be the primary liaison for customers and insurers, guiding repairs from intake to completion.

You will verify estimates, provide status updates, and help manage billing while upholding our commitment to safety, quality, and exceptional customer care.

Join a team focused on streamlined processes, certification goals, and a positive work environment with opportunities for growth.

Qualifications

• Experience delivering high-quality customer service in a fast-paced repair environment.
• Strong attention to detail and commitment to accuracy.
• Excellent communication and collaborative teamwork skills.
• Ability to manage multiple tasks and adapt quickly.
• Familiarity with CCC One estimating software preferred but not required.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Team player

Tools

CCC One estimating

CCC One management

Job description

Description

Position Overview

As part of the Open Road Collision group DBA Car Crafters Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.


• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.


• Provide regular status updates to customers, maintaining clear and positive communication at every stage.


• Submit estimates and necessary supplements to insurance companies for timely processing.


• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Why Work With Us?

• Team-oriented culture


• I-CAR Gold Certified


• OEM Certified


• Streamlined workflow for increased earning potential


• Opportunities for professional growth and certification


• Competitive compensation and benefits (discussed upon interview)


• Commitment to safety, quality, and a positive work environment

Requirements

• Demonstrated ability to work independently and as part of a collaborative team.


• High attention to detail and a commitment to delivering top-quality workmanship.


• Dependable, and customer-focused mindset.


• Positive Attitude - Self-motivated and takes initiative to deliver exceptional service.


• Outstanding Customer Service - A customer-first approach is essential.


• Organizational Skills - Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.


• Computer Skills - Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.


• Team Player - Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.


• Must be 18 years or older to apply.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.