Service Advisor

OpenRoad Franks Collision LLC; Baytown (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits discussed at interview

Growth opportunities

Job summary

Open Road Collision group DBA Frank's Collision is seeking a motivated Service Advisor to join our team in Baytown, TX. You will be the primary contact for customers and insurance companies, reviewing estimates for accuracy, and providing regular status updates throughout the repair process.

You will handle submission of estimates and supplements to insurers, while overseeing accounts receivable for assigned vehicles and ensuring accurate billing and collections.

Qualifications

• Experience in customer service and a focus on delivering top-quality service.
• Strong communication and organizational skills for a fast-paced shop environment.
• Ability to manage multiple tasks and maintain accuracy under pressure.

Responsibilities

• Serve as primary contact for customers and insurance companies throughout the repair process.
• Review and verify insurance estimates for accuracy and completeness.
• Provide regular status updates to customers and maintain clear communication at all stages.
• Submit estimates and supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles and ensure accurate billing and collections.

Skills

Customer service

Communication

Organizational skills

Teamwork

Multitasking

Computer skills

CCC One

Tools

CCC One estimating

Job description

Position Overview:

As part of the Open Road Collision group DBA Frank's Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities:

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Why Work With Us?

• Team-oriented culture
• I-CAR Gold Certified
• OEM Certified
• Streamlined workflow for increased earning potential
• Opportunities for professional growth and certification
• Competitive compensation and benefits (discussed upon interview)
• Commitment to safety, quality, and a positive work environment

Requirements

• Demonstrated ability to work independently and as part of a collaborative team.
• High attention to detail and a commitment to delivering top-quality workmanship.
• Dependable, and customer-focused mindset.
• Positive Attitude – Self-motivated and takes initiative to deliver exceptional service.
• Outstanding Customer Service – A customer-first approach is essential.
• Organizational Skills – Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
• Computer Skills – Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
• Team Player – Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
• Must be 18 years or older to apply.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.