Collision Repair Estimator: Elevate Customer Experience

Boyd Group Services; Livonia (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance

401(k) Retirement Plan (Company Match)

Life Insurance

Education Opportunities

Safety Glasses Provided

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver an exceptional customer experience while creating accurate repair estimates and coordinating repair needs for customers and insurance companies. The role involves assessing vehicle damage, documenting repairs, and aligning with the team to achieve KPIs.

You will ensure smooth communication with customers and insurance providers, guide them through the repair process, and support the management team in daily operations and

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Repairs knowledge

Basic Computer Skills

DRP compliance

I-CAR Training

Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver an exceptional customer experience while creating accurate repair estimates and coordinating repair needs for customers and insurance companies. The role involves assessing vehicle damage, documenting repairs, and aligning with the team to achieve KPIs.

You will ensure smooth communication with customers and insurance providers, guide them through the repair process, and support the management team in daily operations and