Collision Estimator: Customer-Focused Auto Repair Specialist

Boyd Group; Saint Robert (MO); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Commission-based pay

Bonus opportunities

Job summary

The Boyd Group is seeking an Estimator in Missouri to deliver exceptional customer experiences while creating accurate repair estimates and coordinating vehicle repairs. You will communicate with customers and insurance companies and ensure all repair details are documented throughout the process.

You will participate in team walks, assist colleagues, and comply with all company procedures. A high school diploma is required, and I-CAR training may be pursued.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Basic computer skills and ability to follow DRP processes.

Responsibilities

• Document and update all customer interactions accurately and efficiently.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to appropriate team members.
• Offer positive energy when greeting customers in person and by phone.
• Understand ongoing insurance programs and procedures.
• Participate in daily production walks with management, as required.
• Support team members as needed.
• Attend monthly health & safety and staff meetings if required.
• Attend training and information sessions as recommended.

Skills

Customer service

Communication skills

Basic computer skills

Valid driver’s license

DRP knowledge

I-CAR training willingness

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator in Missouri to deliver exceptional customer experiences while creating accurate repair estimates and coordinating vehicle repairs. You will communicate with customers and insurance companies and ensure all repair details are documented throughout the process.

You will participate in team walks, assist colleagues, and comply with all company procedures. A high school diploma is required, and I-CAR training may be pursued.