Collision Repair Estimator & Customer Advocate

Crash Champions; Airway Heights (WA); Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Résumé du poste

Crash Champions is seeking a program participant in Washington to learn the repair estimation process and educate customers on the collision repair steps and insurance procedures. You will provide accurate estimates to support KPI goals and educate customers on rights and procedures.

The role emphasizes personal service, punctuality, and professional appearance as you complete 7-9 months of training (CYOU and I-CAR), with customer interactions by phone or in person to guide them through the

Qualifications

• Arrive every day, on time, ready to learn.
• Commit to 7-9 months for program completion.
• Maintain a professional appearance.
• Be ambitious.
• Attend calls.
• Complete all required training including CYOU and I-CAR.
• Complete tracker once per week through the end of Stage 2.
• Write as many estimates as possible.

Responsabilités

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers.

Connaissances

Professionalism

Customer service

Attention to detail

Punctuality

Description du poste

Crash Champions is seeking a program participant in Washington to learn the repair estimation process and educate customers on the collision repair steps and insurance procedures. You will provide accurate estimates to support KPI goals and educate customers on rights and procedures.

The role emphasizes personal service, punctuality, and professional appearance as you complete 7-9 months of training (CYOU and I-CAR), with customer interactions by phone or in person to guide them through the