Collision Repair Estimator | Commission-Based, $60k-$100k+

Boyd Group; City of Rochester (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

PTO accrual

Parental leave

Holiday pay

Health insurance Day 1

401(k) match

Disability & life insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while accurately estimating vehicle damage and coordinating repairs with customers and insurance companies. The role requires documentation of repairs, parts replacement, and alignment with team KPIs.

The position emphasizes adherence to DRP requirements, strong communication, and collaboration with management and staff to ensure efficient repair outcomes.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented and updated with pertinent details.
• Provide accurate, timely information to guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Coordinate with WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to appropriate team members.
• Greet customers with positive energy in person and by phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with the management team.
• Support team members as needed.
• Attend Health & Safety and staff meetings when required.
• Attend training, information sessions, and workshops as recommended.

Skills

Customer service

Communication

I-CAR Training

DRP compliance

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while accurately estimating vehicle damage and coordinating repairs with customers and insurance companies. The role requires documentation of repairs, parts replacement, and alignment with team KPIs.

The position emphasizes adherence to DRP requirements, strong communication, and collaboration with management and staff to ensure efficient repair outcomes.