Collision Estimator: Shape Repairs & Customer Experience

Boyd Group Services; Michigan; On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

2 weeks paid parental leave

6 paid holidays

Medical, Prescription Drug, Dental & 5

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, documenting needed repairs, and coordinating with customers and insurers throughout the repair process.

You will support the team during daily production walks, ensure DRP compliance, and maintain KPI targets while upholding our core values of honesty, integrity and respect.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store’s KPI’s by maximizing role performance
• Uphold the company’s Core Values : Honesty, Integrity & Respect

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Knowledge of Repairs and OE Guidelines

Job description

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, documenting needed repairs, and coordinating with customers and insurers throughout the repair process.

You will support the team during daily production walks, ensure DRP compliance, and maintain KPI targets while upholding our core values of honesty, integrity and respect.